Contact Captain Cooks Casino

Support Options

Available 24 hours a day, 7 days a week. Get instant answers to your questions from trained support agents.

Send detailed inquiries to our support team. Response time is typically within 24 hours for non-urgent matters.

Support available in English and French to serve all Canadian players comfortably in their preferred language.

Account Issues

Password resets, account verification, login problems, and account closure requests are handled by our support team via live chat.

Deposits & Withdrawals

For payment-related queries including pending withdrawals, failed deposits, or payment method changes, contact live chat for fastest resolution.

Bonus Questions

Wagering progress, bonus terms clarification, and promotional queries are handled by our bonus support specialists.

Technical Issues

Game loading errors, display problems, or mobile compatibility issues — our tech support team can troubleshoot remotely via live chat.

Responsible Gambling

Self-exclusion requests, deposit limit changes, and cooling-off period activation can be done through support or your account settings.